Privacy statement and guiding principles
Osanrae will not collect personal information unless such information is necessary. Any collection of personal information will be conducted in lawful and fair means and in a manner which is not unreasonably intrusive.
Procedures for the Collection, Use, Management and Disclosure of Personal Information
Use of personal information
It is Osanrae’s policy to collect and use personal information only for the following purposes:
- to assist in providing our products to you;
- to assist with your enquiries;
- to deliver invitations to promotional offers and special events;
- to conduct internal administrative, marketing, planning, product development and research requirements to improve our services towards our customers;
- and any other related purpose for which you may reasonably expect it to be used for.
Except where Osanrae’s collection or disclosure of your personal information is required by law, such information will only be handled for the above purposes.
What is personal information?
Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
Example of the type of personal information that we collect about you – your name, age, address, contact details, details of the property you are interested in, how you heard about us or the relevant project, whether you are an owner occupier or investor, your residency status
What is sensitive information?
Sensitive information is personal information that is afforded a higher level of privacy protection such as health information, racial or ethnic origin, religious beliefs or affiliations, sexual preferences or practices, criminal record
We only collect sensitive information where it is reasonably necessary for our functions or activities and either with your consent or if we are required or authorised by law to do so.
How we collect personal information
During the course of your dealing with Osanrae, you may be requested to furnish personal information from time to time. We collect personal information in various ways but more commonly:
- at our display suites, office, events or projects
- over the phone through our customer service representative
- through our website and social media platforms (eg. our Facebook, Instagram, Twitter)
- written correspondence and survey/enquiry forms
- third parties (eg ASIC, Land Victoria, real estate agents, finance brokers)
- photos or surveillance cameras taken at our display suites, office, events or projects
What are Osanrae’s obligations?
Cookies & our website
Our website is designed to enhance all user experience and also enables us to collect information about how our users navigate our website. We use cookie and click stream data to achieve this.
A cookie is a block of information that is shared between a web server and the user’s browser. It is used to record aspects of the user’s experience regarding website activity.
Our web server may automatically record click stream data to register which pages of our website you visit. This data does not enable us to identify who you are.
Click-stream data is non-personal information automatically generated by the web server and includes details such as your server address, domain name, operating system, the date, time and pages visited. This data is collected to assist in maintaining and improving the service level experienced by users of our website.
We take reasonable steps to protect your personal information from misuse, interference and unauthorised access or disclosure. Personal information is held in electronic and paper form.
You should also be aware that when accessing or using our website, there may be risks associated with transmitting information across the Internet. We will take reasonable steps to protect all information collected through the website from misuse and loss from unauthorised access, modification and disclosure.
We also have in place procedural, software and hardware safeguards to ensure information is stored in access-controlled premises or in electronic databases protected by login and password. If you are concerned about the security of your data, you should contact us via telephone or email.
Access and Complaints
You have a formal right of access to view, and correct, your personal information held by us. You can also access and correct your personal information by making a formal application under the Freedom of Information Act 1982 (Vic).
If you have a complaint about how we have collected or used your personal information, please contact our privacy officer at:
Osanrae Group Level 1, 52-54 Rathdowne Street, Carlton Vic 3053 Email: firstname.lastname@example.org Telephone: + 61 3 9348 1088
We will do our best to resolve your complaint as soon as possible.